Note: This return policy only applies to purchases made online. A different set of return policy applies for in-store purchases. Please visit our store for in-store purchase return policy.
If you are not satisfied with our product(s), you can return for Exchange or Refund simply by sending back what you purchased to us with the original document or receipt(s) and a clear indication about what you want within 15 days (both stamp dates). We shall proceed the replacement or refund upon having received your returned good(s) subject to the following conditions:
1. No sign that the shoes have been worn.
2. No damage or scratch on the surface or bottom of the shoes.
3. Customers shall be responsible for ALL shipping charges for purchasing or returning and reshipping subject to the price listed in our catalog.
4. 15% charge for restocking based on your purchased price.
5. All the above costs will automatically be deducted from customer's credit card without prior notice, or we deduct the costs from the total amount of the refunded check we send to you. Customer's order for replacement will be regarded as agreeable for the said costs deduction.
6. It takes about 10~30 days for us to proceed the new replacement or refund upon having received customer's returned merchandise(s).
7. We shall not be held liable for the lost or the re-shipping cost due to the uncorrected address given by customer.
8. We shall not be held liable for any damage or lost caused during your returning transit. You are recommended to use UPS or Insured Post for return shipment.
9. We shall keep our right to choose directly credit back to our customer or to send a check for customer's refund.
10. We shall keep our rights to alter our price and terms any time at our sole discretion without serving you a prior notice.
Century Wide International Inc.
8 Glen Watford Dr., Unit #13
Scarborough, ON, M1S 2B9
Note: If you purchased our merchandises through one of our dealers, please return to whom you purchased from.
You will be notified by us via e-mail about your exchange or refund once we have received and processed the returned item, please note that we can refund shipping costs only if the return is a result of our error.